ECI names SalesChain preferred quoting and CRM integration partner

ECI Software Solutions has named SalesChain its preferred e-automate quoting and CRM integration partner, aiming to help office technology dealers speed up quote-to-order workflows and reduce manual work. The partnership is meant to improve accuracy, shorten sales cycles and support dealers facing margin pressure and rising customer expectations.

Why it matters: - Office technology dealers are under pressure to move faster while keeping quotes accurate. - The ECI-SalesChain integration is designed to reduce manual handoffs between sales and operations. - Faster quote-to-order workflows can help dealers respond to customer expectations and close more business.

What happened: - ECI Software Solutions announced SalesChain as its preferred e-automate quoting and CRM integration partner on July 7, 2026. - The partnership is built to help e-automate users streamline quoting and speed up sales operations. - ECI said the arrangement will support dealers that use e-automate for sales and operations workflows.

The details: - SalesChain provides quoting, leasing and CRM tools for office technology dealers. - The integration uses prebuilt catalogs, real-time lease connections and deep e-automate connectivity. - SalesChain’s pricing tools include a master catalog, service pricing utility, leasing tools and document generation. - The workflow can push deals won directly into e-automate, which reduces manual entry and lowers the chance of errors. - ECI said the partnership is intended to help dealers quote faster, more accurately and close more business. - Laryssa Alexander, Industry President of Field Service at ECI Software Solutions, said manual quote-to-order processes are no longer sustainable. - Tim Szczygiel, president of SalesChain, said the companies are working together to bring real-time data and a more connected workflow to e-automate users. - Crystal Manning, Administrative Project Specialist at KDI Office Technology, said the integration has streamlined workflows, eliminated duplicate data entry and reduced manual tasks. - Manning said the system saves time, improves accuracy and lets the team focus on customer relationships and revenue growth. - Manning also said SalesChain’s support team helped ensure a smooth implementation. - ECI and SalesChain directed readers to learn more about the partnership and register for a webinar on July 23.

Between the lines: - The partnership formalizes a long-standing integration and gives it a preferred-partner status. - ECI is positioning the move as an operating-efficiency play, not just a software integration. - The customer quote suggests the value proposition is already being used in the field, which may help validate the sales pitch for other dealers.

What's next: - ECI and SalesChain plan to work together to bring more efficiencies to the office technology channel. - The companies are promoting a webinar on July 23 as the next public touchpoint for the partnership. - The partnership’s success will likely be measured by faster quoting, fewer errors and more dealers moving deals directly into e-automate.

The bottom line: - ECI is betting that a tighter quoting-to-order workflow will help dealers sell faster and operate with less friction.